Today’s episode has two separate messages. The first one involves your quick response when handling uncomfortable situations with unhappy clients. This is bound to happen from time to time and it may or may not be the result of something you did or did not do. My advice however, is to simply respond quickly and put an end to the problem without excuse and without wasting a lot of precious time. More often than not with me appear as a serious problem may prove to be an opportunity in disguise.
The second message involves rolling the dice by advertising your services every chance you get. In this episode I recall two examples of how effective the simple T-shirt can be without appearing overly obnoxious.