Key Differentiator: Return phone calls pronto
| Duration 00:06:55 | Posted in by Mike Marchev


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It seems that poor customer service is fast becoming an epidemic. That is not to say the customers themselves don’t need a little spit and polish these days. Part One of today’s missive has to do with indifference. Part Two presents a “live” example of how easy it is to position yourself as something special. Take a listen. 

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Mike Marchev

Mike Marchev chose to take a circuitous route through the first 71-years of his life. His experiences, successes, failures and unwavering sense of humor qualify him as a guy worth listening to. Perhaps of more importance, he is a practicing practitioner you can actually learn something from.…

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